How It Works
From your first call to a working appliance — here's exactly what to expect.
You Call or Submit a Quote Request
Call (317) 280-1000 or fill out our online form. We answer live Monday–Friday 7am–3pm and Saturday 8am–11am. After hours? Leave a message or submit online — we respond first thing the next morning.
For emergencies (refrigerator failure, gas smell, flooding), we offer 24/7 availability.
We Book a Time That Works for You
We'll find a service window that fits your schedule. Same-day appointments are often available across the Indianapolis metro area — from Carmel to Greenwood, Avon to Fishers.
Your technician calls when they're 10 minutes away so you're never left guessing.
We Inspect and Give You an Honest Quote
The technician examines your appliance, identifies the root cause, and presents you with a clear, written estimate. You approve the price before any work begins. No hidden fees. No pressure.
If you decide not to proceed, you only pay the diagnostic fee. No hard feelings.
We Fix It — Usually on the Spot
Our trucks are stocked with the parts that fail most on every major brand. Most repairs are completed the same visit — no waiting days for parts to arrive.
If we do need to order a specific part, we schedule a follow-up at no extra service call fee.
We Test and Confirm It's Working
Before we leave, we run the appliance through its cycle to make sure the repair holds. We clean up the work area and walk you through what we did, what caused the problem, and how to prevent it from happening again.
Common Questions About Our Process
How much does a service call cost?
Our diagnostic fee covers the technician's visit, inspection, and a detailed repair estimate. If you approve the repair, the diagnostic fee is typically applied toward the total cost. Call (317) 280-1000 for current pricing.
Do I need to be home for the repair?
Yes — someone 18 or older needs to be present to authorize the repair and provide access to the appliance. We'll call you 10 minutes before arrival so you can plan around it.
What if the part needs to be ordered?
If we need to order a part, we'll schedule a follow-up appointment at no additional service call fee. You only pay once for the diagnostic — the return visit is included.
Do you offer warranties on repairs?
Yes. All of our repairs come with a warranty on parts and labor. Ask your technician for specific warranty terms for your repair.
How quickly can you come out?
Same-day service is often available. Most appointments are scheduled within 24 hours of your call. For emergencies, we offer 24/7 availability.
Ready to Start?
Step 1 is easy — just call us or fill out the form.