Privacy Policy

Introduction

This privacy policy describes the collection of information by Repair My Appliance Indy ("RMAI," "we," or "us") from users of our website at repairmyapplianceindy.com (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following information when you use our Site or contact us:

• Personal Information: Name, phone number, email address, street address, ZIP code, and any other information you voluntarily provide through our contact forms or by calling us.
• Appliance Information: Appliance type, brand, model, and description of the issue, provided when requesting a service quote.
• Usage Data: Information about how you interact with our Site, including pages visited, time spent, referring URLs, browser type, device type, and IP address.
• Cookies: We use cookies and similar technologies to improve your experience on our Site and to analyze Site traffic.

How We Use Your Information

• To respond to your service requests and provide appliance repair services
• To schedule appointments and communicate about your service
• To send follow-up communications about your repair (with your consent)
• To improve our Site, services, and customer experience
• To comply with legal obligations

SMS/Text Messaging

Repair My Appliance Indy operates two optional SMS programs that you can opt in to separately through our website quote form:

• Service (transactional) messages: Scheduling confirmations, technician ETAs, arrival notifications, and repair follow-ups related to your service request.
• Marketing messages: Review requests, seasonal maintenance tips, and promotional offers.

How consent is obtained: Consent is collected through two separate, unchecked-by-default checkboxes on our quote request form. Submitting the form is not conditional on checking either box. You only receive messages from programs you explicitly opt into.

Message frequency & rates: Message frequency varies. Message and data rates may apply. By opting in, you consent to receive recurring automated text messages at the phone number provided. Consent is not a condition of purchase.

Opt-out: You may opt out of text messages at any time by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message. After opting out, you will receive a final confirmation message and no further messages will be sent.

Help: For help with our SMS program, reply HELP to any message or contact us at (317) 280-1000.

No sharing of mobile information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Supported carriers: Our SMS program is compatible with major U.S. carriers including AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost Mobile, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

Data retention: SMS opt-in records, message logs, and related consent data are retained for a minimum of four (4) years in accordance with the Telephone Consumer Protection Act (TCPA) and applicable recordkeeping requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist us in operating the Site and conducting business (e.g., CRM platforms, analytics tools)
• Legal authorities when required by law or to protect our rights

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date.

Contact Us

If you have questions about this privacy policy, contact us at:

Repair My Appliance Indy
144 E Elbert St., Indianapolis, IN 46227
Phone: (317) 280-1000
Email: info@repairmyapplianceindy.com