Privacy Policy

Introduction

This privacy policy describes the collection of information by Repair My Appliance Indy ("RMAI," "we," or "us") from users of our website at repairmyapplianceindy.com (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following information when you use our Site or contact us:

• Personal Information: Name, phone number, email address, street address, ZIP code, and any other information you voluntarily provide through our contact forms or by calling us.
• Appliance Information: Appliance type, brand, model, and description of the issue, provided when requesting a service quote.
• Usage Data: Information about how you interact with our Site, including pages visited, time spent, referring URLs, browser type, device type, and IP address.
• Cookies: We use cookies and similar technologies to improve your experience on our Site and to analyze Site traffic.

How We Use Your Information

• To respond to your service requests and provide appliance repair services
• To schedule appointments and communicate about your service
• To send follow-up communications about your repair (with your consent)
• To improve our Site, services, and customer experience
• To comply with legal obligations

SMS/Text Messaging

If you opt in to receive text messages from RMAI, we may send you appointment confirmations, service updates, and follow-up communications. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Text messaging consent is not required as a condition of purchasing any goods or services.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist us in operating the Site and conducting business (e.g., CRM platforms, analytics tools)
• Legal authorities when required by law or to protect our rights

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date.

Contact Us

If you have questions about this privacy policy, contact us at:

Repair My Appliance Indy
144 E Elbert St., Indianapolis, IN 46227
Phone: (317) 280-1000
Email: info@repairmyapplianceindy.com